Qaller and Qaller Plus

Qaller is a mobile/web application that gives you quick and easy access to your cloud PBX, anytime, anywhere.

With Qaller Plus, you will improve the efficiency of your communication. Qaller Plus will help you stay in touch with your customers and ensure that all calls are answered on time, wherever you are.

This guide helps you complete the installation and connect to the Qaller application.

Content

1. Installation of the Qaller application

2. Mobile: permissions + additional settings on Android

3. Mobile: permissions + additional settings on iPhone (iOS 15.2.x and higher)

4. Login to your user

  4.1 Via Connect Code

  4.2 Via user and password

5. Activating Qaller Plus features

6. Qaller and/or Qaller Plus: managing your incoming and outgoing calls

7. Qaller Plus: tips and tricks

1. Installation of the Qaller application

The Qaller app is available for Android and iOS. To use the app, you must have access to the web interface of your cloud PBX User or Company panel.

Go to the application shop on your phone and download the application. It is also possible to download the application from the following website

https://qallerapp.com/

2. Mobile: permissions + additional settings on Android

For the Qaller application to work properly, the user must grant all the requested permissions. Android users will need additional settings and permissions:

a. Allow access to your accounts or phone calls

At the "Permissions Required" or "Phone Permissions" prompt, choose "OK".

Then you will be asked for certain permissions, which you will have to confirm each time.
Note: this screen may be different on different Android devices.

b. Battery optimisation

For Android, all applications are configured by default to use the battery optimally. Therefore, applications are closed in the background. In order to receive incoming calls in the background, you must therefore allow the application to remain active in the background.

As an Android user, look for Qaller in the settings to disable battery optimisation for this application.

• Go to the mobile device settings.
• Go to "Apps" and scroll down to Qaller.
• Click on "Battery optimisation".
• Activate the parameter: "Don't optimise".

Please note that some phones need to be restarted for all permissions to be registered correctly.

 

3. Mobile: permissions + additional settings on iPhone (iOS 15.2.x and higher)

a. Whether Focus mode is enabled on the iPhone at the moment?

In case Focus functionality is utilized (e.g. Do Not Disturb or other manually configured modes) - it is needed to add the Qaller app to the list of Allowed apps for Notifications.

 

b. Whether permissions for notifications are granted for Qaller app under Settings > Qaller > Notifications?

c. Whether background refresh is on for Qaller app under Settings > Qaller?

4. Login to your user

You can choose between 2 options to connect the Qaller application to a user:

4.1 Via Connect Code

a. Log in as [ADMIN] to the web interface of your company's telephone panel/system and select "Connect Mobile App" in the upper right corner by clicking on your profile.

A five-digit code will be generated and you can enter it in the Qaller application login screen when you select the option: USE A CONNECT CODE

b. Log in as [USER] to the web interface of your user panel/telephone system and open the Qaller application via the arrow in the upper right corner next to your photo/name.
Select "Connect Qaller App" below.

A five-digit code will be generated and you can enter it in the Qaller application login screen when you choose this option: USE A CONNECT CODE (see screenshots in a. )

4.2 Via user and password

1. Open the Qaller application
2. Enter your email address or user name and press "Next".
3. Enter your password and press "Login".
   
   
   
   

5. Activating Qaller Plus features

The latest version of the Qaller application allows for an extension of the Qaller Plus.

With this extension you can create external (outgoing) connections, dial plans and external numbers from your mobile phone.

1. Log in to your company's web interface or user panel and select the PBX Setup option from the main menu at the bottom.
2. Select the user overview: USERS in the left menu
3. Go to the configuration of the user for whom you want to activate Qaller Plus.
   
4. Activate the Qaller PLUS function at the bottom of the popup window.
   
5. Restart the Qaller application on your mobile phone.

6. Qaller and/or Qaller Plus: managing your incoming and outgoing calls

Options for an incoming call

As soon as you take a call, you will see some options on your screen such as :

• Hold
• Muting
• Speaker
• Recording of calls
• Transfer: This is the flow to follow:

7. Qaller Plus: conseils et astuces

Qaller Plus is an excellent solution. Below we give you some tips for optimal use.

VoIP and WiFi or mobile data

VoIP over WIFI/mobile data is very sensitive to signal strength and quality, the processing power of your mobile device and possibly the quality of your WiFi network.
You can easily lose your signal while walking to the office or driving your car, even for a very short time. WiFi can be interrupted by Bluetooth or one of the many other signals that can interfere with WiFi waves.

This can be remedied by enabling the Callback option in the [Connection preferences], which requires only a small amount of data to make your connection via the provider possible. Please note that this doubles the cost of the connection.

Incoming calls and dial plans

The Qaller Plus app works well for outgoing calls as it automatically registers when used. However, for incoming calls, there is always the possibility that the app is in some sort of sleep mode due to the smartphone settings on both Android and iOS and needs to be activated to establish the call. Therefore, it may not be possible to establish a connection for a very short period of time.

In order not to miss an incoming call, we recommend that a backup is set up according to the company's and the user's dial plans (transfer to mobile number/flow control/huntgroup/voice mail/email).

You can be creative in developing these dial plans, depending on the client's needs.

Examples:

Dial plans for companies

• At the end of a dial plan: transfer to 1 or more numbers. (fig. 1,2)

Tip: It is possible to add a mixture of external and internal numbers to a huntgroup. (fig.1)

• Add a voice message, e.g. "We are currently very busy..." so that you can call back later. (fig. 3)
• Use the [EMAIL] component to receive an e-mail with the details of your missed call, possibly combined with a [SOUND] message that says, for example, "We have noted your number and will call you back as soon as possible". (fig.4)

fig. 1

fig. 2

fig. 3

fig. 4

User dial plan

Since you can transfer or call an internal number directly, it is possible that this call will end in nothing if no security has been built into your user dial plan. You can create the same fallback scenarios (e-mail address, forward, voicemail) as for the company's dial plan (please note that dial plans do not loop through each other).

If you have a question, please do not hesitate to contact us. We can work together to find a solution for every scenario and every user.

[e-mail]
02/580.50.00

Qaller App admin: Flow Control

https://youtu.be/Hv-qGCakiZw