Together with the diversion component and condition component, the time condition component is used in the call plans to route incoming calls. Time conditions are useful for determining the routing of incoming calls during working hours, lunch breaks, team meetings, training sessions and holidays. These time conditions can also be used for employees working part-time. Unlike the diversion component, no action is required (via a shortcode or Qaller app) to enable or disable the routing.
Contents
1. Configuration of Time conditions
2. Types of time condition
2.1 Period
2.2 Date
2.3 Weekdays
3. Application in the Dial plan and/or IVR
1. Configuration of Time conditions
From the menu at the top of the admin panel, click on Time conditions and then on the [Add] button to set your most frequently used periods and dates, which you can later select in all your call plans and IVR - interactive voice response.
2. Types of Time condition
2.1 Period
2.2 Dates
This type of time condition is useful for creating a time definition for fixed or annually recurring holidays. It can be combined with the Period time condition. If you check several days next to each other, you will basically get the same result as in the Period time condition, with the difference that in the Date time condition you have the option to check Every year instead of just the year.
2.3 Weekdays
This time condition returns weekly and is used to display opening hours. You can also personalise this time condition for employees who work part-time.
3. Application in the Dial plan and/or IVR
The time conditions are used to determine the call routings in the call plans.
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Drag the TIME CONDITION into the calling plan or your IVR, click on the small triangle in front of the drop down menu and choose the desired time condition.
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