With Fonzer, you have chosen an intuitive cloud-based telephone exchange. In just a few clicks and using drag & drop, you can set up your own business environment in no time.
For more information about the advantages and features of a Fonzer Telephone System and VOIP, please refer to the following overview:
All you need to know about Fonzer and VOIP
Contents
1. Login and configuration
1.1 Login
1.2 Components and set-up of the telephone exchange
2. How to get your phone number to ring to a device
1. Login and configuration
1.1 Login
You can log on to your Fonzer telephone exchange via the following link:
Use the username and password you received for this purpose.
You can also use multi-factor authentication (2FA): this allows you to verify the authenticity of your user in more than one way. By combining multiple factors, there is a higher level of security in access control.
The PBX operator can choose to make 2FA mandatory for all users or leave it up to them.
An [ADMIN] can set this in the following places:
- The organisation's settings - General information and contacts:
- Admin Panel – Settings:
When you as a user were obliged to do so, the following is requested at login:
When the user is allowed to choose, the following screen is opened at login:
As a user you can change or extend the authentication settings in two ways, we recommend adding multiple options here in case you don't have one at hand:
- via the telephone exchange if you have rights as administrator: at the top right of the screen via the profile, choose "Edit 2FA".
- via the User Control Panel or Web Calls:
In the first case you will be directed to the screen "Edit 2FA" below. In the second case, you are first directed to the user profile where you can click on the green button "Edit 2FA" at the very bottom.
Here you can add an extra mobile or other (external) fixed number or choose the Qaller app if applicable. You can add more than one and indicate a primary option.
After the options for multi-factor authentication have been set up, the user will be directed to the following screen after each login with user name and password:
The code will be shown as a push notification on the screen via the Qaller app or the mobile device and is valid for 30sec:
If a fixed line was selected as one of the options, this will be announced via a call.
If the code is no longer valid, a new one can be requested via the link at the bottom of the login screen: "Resend Code". You can also choose another option via the link: "Use another method".
The following screen will then be displayed:
If no 2FA is used, i.e. authentication is only done via user name and password and the password is no longer known, then a new password can be requested via Forgot Password?
As a standard user, you are immediately taken to the user panel with the Dashboard. The dashboard shows recent activities/calls and a phone book of internal users. If you were granted rights to manage Fax and Voicemail, they can be found here.
As an administrator, you can access the Telephone System or the Administrator Panel from the bottom menu.
For both roles you will find a complete overview of all incoming and outgoing traffic via the reports - Call Reports
1.2 Components and set-up of the Telephone Exchange from the Administrator's Panel
The telephone exchange consists of the following components:
- Users: the employees and their roles, which you link to a device
- Devices: your phones and their functions, which are linked to a user
- Dial plan(s): the calling route(s), which determine the actions of an incoming call to the (telephone) number of that dial plan
This is how you set up your telephone exchange:
- Log on to the Telephone System as [ADMIN].
- In the menu, go to [Users] on the left and click [Add] in the top right corner.
[1] On the new screen (see below), you can fill in your personal details and add a photo or an image. The e-mail address is used for password recovery and notification of faxes and voicemail, among other things.
You can generate a password (according to standards) or you can enter a password yourself.
Give the user an internal number of his choice with which to connect to each other.
The login name is automatically generated using the internal number and the login abbreviation, which was chosen when creating the telephone exchange: e.g. 123.demo_bv (see: The Fonzer Telephone Exchange: General Description and Configuration - NL/FR version EN soon available).
In the Multiple Caller ID, you indicate the number with which the user will be identified. If there are several telephone numbers within the company, you can indicate at the bottom which number the user will be identified with when placing a call.
[2] If a device account has already been created (see below), you can link it immediately to the user here.
[3] You determine the role (=user rights) for a normal user (=user with access to the User Panel) or administrator with Company and Userpanel access.
[4] You can assign additional applications or functions. If it is a paid function, a message will be sent and it will be added to the next invoice. You can also activate a personal voicemail.If you opt for Hot-desking (flexdesk: logging on with a user account at various locations to a phone that is present there and making phone calls with your company settings), you can allow it here, but you must also specify it in the configuration of the phones, see below.
After you save the user, you can find him in the user overview. You can search for a part of the name, the internal and external number or the name of the phone in the search bar at the top.
- Via the [Devices] menu you can create the necessary device accounts. The [Add] button opens a new screen.
In Step 1 you choose a brand name and then the type of device. If (auto-) provisioning or automatic configuration is possible for that type, you can find it at the bottom of the screen and click if you want to apply it + enter the MAC address.In Step 2, give the device a recognisable name and link it to an available user from the list. If the telephone can be used for hot-desking, you can indicate this here, i.e. you can log on with a user account to a telephone in different locations and use your company settings to make calls.
Also specify this in the user profile, see above in the section Users.
In Step 3 you can confirm the user name and password. Below are some interesting guidelines for registration.
When you confirm the last step, you save the device and can find it in the overview. A search bar is also available here.
- Click on [Dial Plans] in the menu to define a ringing plan for all your phone numbers. Both existing and new numbers that are in use can be linked to a dial plan. In the overview of already created dial plans you can see to which external and/or internal number they are linked.
To set up or change a dial plan, click on the desired plan or add a new one first. The screen that opens after that contains on the left side the menu with all available dial plan components. Some components require prior configuration, such as Time Conditions, IVR, Queue, Company Voicemail and Fax. A complete overview and link to the individual instructions can be found in chapter 1.2 of: The calling plan and its components NL/FR version_EN soon available
For a standard calling plan, you usually need Time Conditions to divide the actions into what needs to be done during and after office hours.
You will find the available time conditions at the top of the menu. You can add new ones here or consult and change existing ones. For more information on setting time conditions see: Time conditions
Music on hold for the queue or for putting a call on hold can be added via the general SETTINGS in the Admin Panel. You can also use the Fonzer subscription service for this. We strongly recommend adding this because otherwise the caller will only hear an occasional beep while waiting.
Drag the desired components to the placement frame in the middle. Hold the mouse down when you click on the component and release the mouse again where you want it. (Drag & drop principle)
The actions under a time condition are not placed directly at the same height as this condition, but they are indented. This way you can apply actions under other actions or conditions.
2. How to get your phone number to ring on a device
The following components can be added to the dial plan to make an extension or device ring:
Hunt group: An incoming call can be routed to a group of users or different devices, even external numbers, with a ringing sequence of your choice. It is not possible to switch to the personal dial plan. If you add several users/devices to the hunt group, you can choose the timeout (in seconds) and the ringing sequence as follows:
- Ring all at once: every device at the same time during the selected time-out
- One more unit each time (Memory hunt): 1 more unit each time after the time-out has been completed
- Round robin: 1 for 1 pseudo-random during the set time-out
- One by one (Cascade): in the order of placement in the group each with the set time-out
For further information: The dial plan and its components (NL/FR version_EN soon available)
Transfer: In this case, one extension/user or dial plan is addressed, in case of an internal number you can also choose to follow the personal plan of the selected user from then on. You can also use this to transfer calls to external numbers (fixed or mobile).
For more information: The dial plan and its components (NL/FR version_EN soon available)
Queue: With a call queue you ensure that callers are dosed to the available agents, while the customer waits after a friendly welcome with pleasant background music and is informed about his/her place in the queue. You can also add a waiting queue to a selection menu. For more info:
Queue
Options menu (IVR): The options menu allows you to offer the caller options so that he immediately gets the information he needs or is immediately connected to the right employee or department. It can also be useful to offer callers a choice to leave a message (voicemail, reception, reservation, etc.).
For more information: IVR - interactive voice response
We are always available for any questions or advice:
02/580.50.00